Vinod Bhat, Chief Information Officer, Vistara, recently spoke to Dataquest about the impact of digitalization on the airline industry
It is now a known fact that digital transformation has moved from mere buzzword to effective adoption, especially after the pandemic took hold. Even the most ignorant industries have now embraced technology to ensure business growth. Regarding the airline industry, although it is known that a large amount of technology is used, very few people know that the industry is now focusing on digital transformation initiatives to deliver customer experience superior. To tell us more about the technologies used daily in the airline industry, Vinod Bhat, Chief Information Officer at Vistara, recently spoke with Dataquest.
Bhat is an industry veteran with nearly three decades of experience driving business transformation leveraging digital technologies. He has held various leadership positions in the US, Canada, UK, Europe and APAC regions. He is the recipient of several awards, including CIO100 2021 Award by IDG, IDC Industry ICONIC Innovation Award 2021, CIOPower List 2021, Mint-TechCircle Business Transformation Award (BTAwards21), CIO1000 APAC Award 2021, CXO Tech Excellence Award 2021. He has also won ‘Knight of the Town Award’ from General Electric (GE) Information Services USA for exemplary performance.
As Chief Information Officer at Vistara, he pursues 3 main objectives:
1. Enhance the Vistara experience for customers and staff by leveraging digital technologies across the value chain.
2. Improve operational excellence through automation interventions and processes
improvements, with the right balance between cost and value.
3. Enable IT infrastructure transformation by making improvements across platforms and tools with the right set of SLAs.
Vistara, one of India’s highest-rated airlines on Skytrax and Tripadvisor, has embraced digitalization to deliver a superior flight experience to its customers, Bhat told Dataquest. The airline is a joint venture between Tata Sons Private Limited and Singapore Airlines Limited (SIA). The airline has a fleet of 51 aircraft, including 40 Airbus A320s, four Airbus A321neos, five Boeing 737-800NGs and two Boeing 787-9 Dreamliners, and has carried more than 30 million customers since the start of its operations.