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Skytrax World Airline Awards: First place for Emirates

ByKimberly A. Brochu

Jul 13, 2016

Updated July 12, 2016

Skytrax World Airline Awards: First place for Emirates

Emirates was named the World’s Best Airline at the 2016 Skytrax World Airline Awards. Additionally, the carrier won the World’s Best Inflight Entertainment awards for a record 12th consecutive year and Best Airline in the Middle East.
Based on the results of the industry’s largest airline passenger satisfaction survey, the World’s Best Airline Awards are considered a global benchmark of airline excellence.
This year’s Skytrax awards were based on a total of 19.2 million completed surveys covering 280 airlines, by customers from over 104 countries.
The Skytrax survey measures quality standards across 41 key performance indicators of frontline products and services in the airline industry.
This is the fourth time that Emirates has won the highest honor since the introduction of airline awards 15 years ago; the airline first won Skytrax World’s Best Airline in 2001, again in 2002 and 2013. In total, Emirates has won a total of 20 Skytrax World Airline Awards since 2001.
Sir Tim Clark, Chairman of Emirates Airline, said: “We are honored to be recognized with the prestigious Skytrax Awards. Emirates has always put our customers at the heart of what we do, and we work hard to deliver the best possible customer experience at every touchpoint, every day, everywhere. »
Edward Plaisted, CEO of Skytrax, said: “Receiving the fourth Best Airline in the World title for Emirates is a fantastic achievement and a true testament to the airline’s popularity. customers were not only impressed with the lineup, but also with the superior hardware standards, especially for the A380 fleet.”
Across most of Emirates’ fleet, including all of its A380 aircraft, passengers of all classes can enjoy unprecedented Wi-Fi connectivity