• Wed. Oct 5th, 2022

Star Alliance again voted best alliance at the Skytrax World Airline Awards

“Receiving the Best Alliance award from Skytrax for the third time in a row is a significant achievement. This recognizes our drive to improve the customer journey and deliver a better digital alliance travel experience, ”said Jeffrey goh, CEO of Star Alliance. “I would also like to take this opportunity to thank our more than 700 million annual passengers for their continued loyalty to our network of 28 member airlines and recognize the work and professionalism of the more than 420,000 member airline employees, who provide service. ‘alliance travel experience on a daily basis’.

The basis for its digital transformation is Star Alliance’s Digital Services Platform (DSP), which launched earlier this year. This is the first step in an overall improvement of the digital and mobile services offered to customers traveling on the network. The DSP can connect the digital services of a member airline or a third party and make them available to all members, allowing them to integrate them into their own digital applications for customers. The longer term goal is to allow customers to use any member airline’s website or mobile app to get all the information they need to travel on multiple Star Alliance member airlines. .

Through DSP, United Airlines currently offers advance seat reservations on Singapore Airlines flights and Lufthansa provides baggage tracking information on trips that include flights on other Star Alliance airlines. Additional features will gradually become available across the Alliance.

The Global airline awards were introduced in 1999 to provide a truly comprehensive customer satisfaction survey. Travelers around the world are voting in the largest airline passenger satisfaction survey to choose the winners.

Star Alliance was the first airline alliance to receive the Skytrax Best Alliance award when the category was first introduced in 2005 and has since won the award nine times.

Over 100 customer nationalities participated in the latest survey with 20.36 million eligible entries counted in the results. 335 airlines are included in the survey results.

Edouard Plasté, CEO of Skytrax said, “Star Alliance can be very proud of its continued popularity and support among its frequent flyer members. The flagship show of Los Angeles continues to be a favorite among survey respondents “.

The online survey carried out from august 2017 To May 2018, as well as invitations sent to respondents from the previous year in the survey database (total 24.45 million customers). Customer survey forms were available in English, French, Spanish, Russian, Japanese and Chinese. The largest increase in nationality in the 2018 survey was Chinese customers with 3.5 million additional entries.

In total, 17 Star Alliance member carriers also received a combination of 49 individual and regional awards, with the following five carriers ranked in the top 10 in the Best Airlines category: Singapore Airlines (1), ANA (3), EVA Air (5), Lufthansa (7) and THAI (10).

The price selection is listed below with a full list available at:

Aegean Airlines

Best regional airline in Europe
Best Cabin Crew in Southern Europe

Air Canada

Best Airline in North America
Best Business Class in North America
Better cleanliness of airline cabins in North America

Air New Zealand

Best premium economy class
Best Premium Economy seat
Better cleanliness of airline cabins in Australia / Pacific


World’s best airline cabin cleanliness
Best Airline Staff in Asia
Best cabin crew in Japan


Best cabin crew in South Korea

Austrian airlines

Best Air Service Staff in Europe
Best onboard catering in business class


Best Airline in South America
Best Economy Class in South America

COPA Airlines

Best Airline in Central America / Caribbean
Best Airline Staff in Central America / Caribbean

Ethiopian Airlines

Best Airline in Africa
Best Business Class in Africa
Best economy class in Africa

Eva air

The best airport services in the world


Best Airline in Europe
Best Airline in Western Europe

Singapore Airlines

World’s Best Airline
Best first class in the world
Best Airline in Asia
Best first class seat
Best First Class Lounge in Asia
Best Business Class Lounge in Asia
Best First Class in Asia
Best Business Class in Asia
Best Premium Economy Class in Asia

South African Airlines

Best Airline Staff in Africa
Best Business Class Lounge in Africa
Best cabin crew in Africa
Better cleanliness of airline cabins in Africa


The best economy class in the world
Best onboard catering in economy class
The world’s best airline spa salon
Best cabin crew in Thailand
Best Economy Class in Asia

Turkish airlines

Best Airline in Southern Europe
Best Business Class Lounge
Best lounge restaurant in business class

United airlines

Best Business Class Lounge in the United States

About Star Alliance:
The Star Alliance network was established in 1997 as the first truly global airline alliance to provide global reach, recognition and continuous service to international travelers. Its market acceptance has been recognized with numerous awards, including the Global Airline Market Leadership Award and Best Airline Alliance by Business Traveler Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brasil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines and United. Overall, the Star Alliance network currently offers more than 18,800 daily flights at 1,317 airports in 193 countries. Other connecting flights are offered by Star Alliance connection partner Juneyao Airlines.

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SOURCE Star Alliance

For more information: Star Alliance Press Office, Tel. : +49 69 96375 183, Fax: +49 69 96375 683, E-mail: [email protected]e.com