• Wed. Oct 5th, 2022

Surprise winner of the ‘World’s Best Airline’ awards for 2020

Their compatriots may not have reached the World Cup final, but in a sort of consolation prize Air New Zealand was named Airline of the Year 2020 by AirlineRatings.com.

Although this is the sixth time the airline has flown at number one in AirlineRatings.com Airline Excellence Awards, given the publicity that carriers such as Qantas, Qatar and Singapore Airlines have generated this year, it is somewhat surprising to see the Kiwis return to victory.

So, on what basis is the title awarded? AirlineRatings.com a panel of seven judges, who have over 200 years of aviation experience, assess airlines on 12 key criteria, including customer reviews, product offerings, safety, age of the fleet, profitability and environmental leadership.

The judges come from the United States, France, the United Kingdom and Australia.

AirlineRatings.com Editor-in-chief Geoffrey Thomas says Air New Zealand continues to lead in virtually every category, which is no small feat given the competition.

“Air New Zealand is a clear leader in the industry, which is remarkable when faced with much larger global carriers. The airline is committed to achieving excellence in all areas of its business with its employees around the world consistently providing exceptional customer service. “

Air New Zealand Acting Managing Director Jeff McDowall said in a press release that the airline is honored to win AirlineRatings.com’s top prize for a record sixth time.

“Our 12,500 employees, on the ground and in the air, are committed to providing the best travel experience out of the 17 million customer trips we facilitate each year. So it’s fantastic that these efforts are recognized by such an esteemed global jury. We would also like to thank our customers for their continued loyalty to Air New Zealand, ”said Jeff.

“While we are extremely proud to receive this award, 2020 marks Air New Zealand’s 80th anniversary and we are focused on delivering exceptional new initiatives, as well as launching our Auckland-New York nonstop service. end of October. “

In addition to being named Airline of the Year, Air New Zealand also won the AirlineRatings.com award for Best Premium Economy for the sixth consecutive time, which, similarly, was announced yesterday.

Who needs a World Cup anyway?

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