“To be named America’s Best Low-Cost Airline by such experienced international travelers is truly an honor,” said Virgin America Senior Vice President of People and In-Flight, Frances Fiorillo. “I believe we have some of the most dedicated and committed teammates in the industry and are known for providing the best airline personnel service in North America is a testament to their hard work and belief in reinventing the air travel experience.”
The awards were presented today at the historic wind tunnel at the former Royal Aircraft Establishment as part of the Farnborough International Airshow near London in the UK. The 2014 awards are based on 41 key performance indicators of airline products and services – from check-in to boarding, seating, cabin cleanliness, food, beverage, IFE and from the personnel department – and included more than 18 million responses.
“We congratulate Virgin America on this double success. With the awards voted for by airline customers around the world, they represent the voice of passengers, and being a global survey, they are considered a benchmark of airline excellence. aerial,” said Edward Plaisted, CEO of Skytrax. “The awards recognize the quality of front-line service provided by Virgin America staff in all customer-facing areas, both at the airport and on board, and it is their success that we are honoring today.” today with these prices.”
Virgin America offers customers stylish, state-of-the-art aircraft cabins with custom-designed seats, fleet-wide in-flight Wi-Fi, signature mood lighting, power outlets power near each seat and the Red™ in-flight entertainment system. The Red™ Platform gives passengers on every Virgin America flight their own in-seat screen, with 25 movies, live TV, interactive Google Maps, video games, a 6,000 song library and an on-demand menu , which allows travelers to order a cocktail or snack from their seatback at any time during a flight. In addition to a main cabin that offers custom-designed leather seats with a deeper, more comfortable pitch, the airline’s First Class offers white leather seats with a 55-inch pitch, 165-degree recline and lumbar massagers. The carrier’s Main Cabin Select option offers 38 inches of space, complimentary food and cocktails, a full-access media pass, dedicated overhead compartments, and priority check-in/boarding. In 2012, Virgin America opened its first airport lounge, The Loft at LAX, and rolled out enhancements to its Elevate loyalty program — including status levels.
Virgin America created 2,800 jobs and expanded its presence across the country with flights to in-demand destinations including San Francisco, Los Angeles, New York, newark, washington d.c. (IAD and DCA), Vegas, San Diego, Seattle, Boston, Fort Lauderdale, Orlando, Dallas-Fort Worth (ends October 2014), Los Cabos, Cancun, Chicago, Puerto Vallarta, Palm Springs (seasonal), philadelphia cream (suspends October 2014), Portland and Austin. The airline will also launch service to Dallas Love Field and the New York one LaGuardia Airport to October 2014.
Photos of Virgin America’s unique aircraft can be seen here.
Broadcast quality b-roll video of Virgin America’s unique cabins and destination footage can also be downloaded here.
EDITOR’S NOTE: Virgin America is an airline controlled, owned and operated by the United States. It is an entirely separate company from Virgin Atlantic. Sir by Richard Branson Virgin Group is a minority investor in Virgin America.
About Virgin America: Based at California Silicon Valley and known for its atmospherically lit cabins, beautifully designed three classes of service, and innovative fleet-wide amenities like touchscreen personal entertainment, WiFi, and power outlets at every seat, Virgin America has built a loyal flyer customer base and won a host of price since its launch in 2007 – notably by being named both the “Best American Airline” in Conde Nast Traveler’s Readers’ Choice Award over the past six consecutive years and “Best National Airline” in Travel + Leisure’s World’s Best Awards so far the last seven consecutive years. For the past two years, Virgin America has topped the Airline Quality Rating, a research project led by professors from Wichita State University and Purdue University which analyzes the operational performance of airlines as reported by the Department of Transport. The airline’s base of operations is San Francisco The sleek and durable Terminal 2 of the International Airport (SFO). The airline recently unveiled its new design website, the only US airline website to offer a responsive design, which creates a faster, smoother and more intuitive booking experience for travelers that is consistent across all devices. For more: www.virginamerica.com
SOURCE Virgin America