• Wed. Oct 5th, 2022

Vistara wins ‘Best Airline Staff’ award at the 2018 Skytrax World Airline Awards

ByKimberly A. Brochu

Jul 18, 2018
PUNE: Vistara was voted ‘Best Airline Staff in Central Asia and India’ at the coveted Skytrax World Airline Awards 2018, which took place at the Langham Hotel in London on Tuesday. The award was presented by Skytrax CEO Edward Plaisted, Vistara CEO Leslie Thng, and two airline cabin crew members, Purnima Sharma and Sentinaro Aier, who represented the passionate frontline staff. by Vistara.
Vistara was elected by air travelers around the world based on their experiences. The “Best Airline Staff” award recognizes service excellence across the spectrum of front-line customer service touchpoints. This covers the service of airline personnel for both the airport and the experience on board. The Customer Satisfaction Score covers service efficiency from staff, friendliness and hospitality of service, language skills of staff, and overall consistency of quality for frontline airline staff.
Leslie Thng, Chairman and CEO of Vistara, bestowed this honor on all Vistara employees and said, “Vistara was created to ‘give flying a new feel’, which is not just a motto, but a fundamental customer-centric objective for us. This very prestigious award is a testament to the impeccable service provided by our cabin crew and other customer-facing staff to consistently ensure the best flight experience for millions of travelers to India. We are delighted to receive this distinction from Skytrax and remain grateful to all of our customers for placing their trust in us.
Commenting on the awards, Edward Plaisted, CEO of Skytrax, said: “We congratulate Vistara on the fabulous achievement of being voted Best Airline Personnel Service in Central Asia and India. The airline must be extremely proud of this success because it comes directly from their customers. ”
The Skytrax World Airline Awards are based on the world’s largest annual airline passenger satisfaction survey, which rates nearly every airline in the world. The main objective of the survey is to enable customers to make their own personal assessment of which airline they consider best by measuring the quality standards of front-line products and services.