“It is a great honor to receive this recognition again from our customers, who appreciate all of our service. Their participation in the most prestigious international survey of airlines demonstrates their satisfaction with us,” says Annick Guérard, Chief Operating Officer, Transat. She adds: “This passenger choice is a recognition of the efforts of our staff who, day after day, devote all their energy and passion to providing our passengers with a memorable travel experience from the moment they dream of their vacation. I would like to thank our 5,000 employees for their incredible work and great professionalism.
The Air Transat experience
Air Transat’s mission is to meet travellers’ expectations and brighten up their daily lives with the joy of vacation. The company is distinguished by its warm and friendly experience at each stage of the customer journey: reservation, check-in, boarding, flight, reception at destination and return from vacation.
The carrier offers over 60 point-to-point destinations in more than 25 countries, an award-winning website for its enjoyable and inspiring shopping experience, gourmet in-flight meals from renowned airlines Quebec Chef Daniel Vézina and Club Class seats combining comfort and personalized service. Its Economy Class offers the same friendly and attentive welcome, a personal entertainment system accessible via individual touch screen or on the Air Transat mobile application, a Kids Club for globetrotters aged 2 to 11, and Eco fares offering flexibility and various advantages, all accompanied by an always attentive crew.
Recent honors and awards
- Named World’s Leading Leisure Airline at the Skytrax World Airline Awards
- Voted Top Tour Operator and Preferred Overall Supplier at the Agents’ Choice Awards presented by Baxter Travel Media
- Voted best airline and best tour operator at the Uni-Vers Trophies organized by the Association des Agents de Voyages du Québec
- Ranked among from Canada Top Employers and #1 Airline on Forbes Magazine List